Infographic: The Six Laws of Customer Experience
I recently published the list of my most-read posts from 2013. The item on the top of the list is the free eBook: Six Laws of Customer Experience: The Fundamental Truths That Define How Organizatio…
Five Questions That Customer Experience Leaders Always Ask [Infographic]
Providing a great experience for customers has become a credo for many companies today. In fact, Bain & Company analysis shows that companies that excel in the customer experience grow revenues 4%–8% above their market. That’s because a superior experience helps to earn stronger loyalty among customers, turning them into promoters who [...]
Understanding Customer Experience | NICE Satmetrix
Understanding Customer Experience is easy when you have NICE Satmetrix's expertise. Explore our collection of ebooks that share unique insights into this industry!
Enhance your customer engagement with an enhanced 360-degree view
With today’s sophisticated, connected customer, the traditional 360-degree view is not sufficient, so businesses are focusing on improving customer experience. The key to enriching customer...