Guest Services: A New Approach | HCD Magazine
Providers have put a lot of time and effort into fine-tuning the patient experience and creating supportive workplaces for staff—and with good reason. But their sights are now resting on another population that’s coming into healthcare buildings: families and visitors.One of the reasons is that moms, dads, siblings, spouses, and friends are being recognized as important players on patients’ care teams.
Project category: New construction (completed January 2012)Firms: ZGF Architects LLP, (503) 224-3860Design team: Bob Frasca, Design Partner; Robert Packard, Partner-in-charge; Sharron van der Meulen, Principal Interior Designer; Kip Storey, Project Manager; Halliday Meisburger, Project ArchitectPhotography: Nick Merrick; Eckert & EckertTotal building area (sq. ft.): 334,000Construction cost/sq. ft.: $344Total construction cost (excluding land): $115,000,000