Dear retailer, e-commerce will not kill you!
Embrace this changing environment. Instead of fearing disruption, engage in your retail organisation's transformation.
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Promotion
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Net Promoter? It’s NOT about the score!
When using the Net Promoter System, the focus is to make your company aware of what your customers and stakeholders experience.
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Why you shouldn't be using NPS as core metric for Industry Benchmarks
No Net Promoter Score is created equal. NPS can vary enormously depending on lots of factors.