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It service management

Discover Pinterest’s 10 best ideas and inspiration for It service management. Get inspired and try out new things.
IT Management & Governance Cobit Framework

Info-Tech's IT Management and Governance Framework can help you put the right foundation in place for your department's core processes. See how.

ITIL 4 practices

ITIL® (IT Infrastructure Library) is a framework of best practices for the delivery of services. ITIL aims to help service providers offer their services in a quality-driven and cost-effective way.

What’s behind a service desk request? - Visual Translations

The IBM technology consulting team needed a graphic to explain how service requests are handled at a client’s help desk. This depiction is used for training of internal staff in correct…

Infographic: Top 10 Hospital Service Desk KPIs | IT Service Desk

Consistent tracking and review of defined Service Desk KPIs ensures that issues that might go unnoticed are addressed. Phoenix tracks ten primary KPIs: