The Concierge Economy | Pete Blackshaw | TEDxHSG
n this TEDx talk, Nestle digital leader and customer service author Pete Blackshaw argues that win with consumers today, businesses need to think and act like a concierge. Thanks to mobile, consumers expect fast, 24/7 service. They are using instant messenger and bots. The concierge is reappearing through smart refrigerators, voice activation, and a whole menu of internet of things. The key is to blend digital automation with the human touch, and do so at scale.
The Work-Life Advantage | Pete Blackshaw | TEDxHSG
Author, digital leader, and big company “intrapreneur” Pete Blackshaw believes there is a powerful and untapped relationship between our personal “digital lives” and business transformation. To go beyond, we must take full advantage of this connection. Pete Blackshaw will bring this to life through the lens of his personal journey living in Switzerland for the last five years.