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Seven Steps for Developing Customer Journey Maps | Customer Experience Matters Design Thinking, Customer Experience Mapping, User Experience Design, Business Intelligence, Service Blueprint, Family Schedule, Web Design, Graphic Design, Lean Startup
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Seven Steps for Developing Customer Journey Maps

In Temkin Group’s previous report on B2B CX best practices, we provide examples of companies using a customer journey map (CJM), which is a critical CX tool. We included this gr... 
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