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What Is a Customer Journey Map and How Can You Use One to Improve Customer Experience? Design Ios, Graphic Design Tips, Ux User Experience, Customer Experience, Interaction Design Foundation, Design Thinking Process, Business Model Canvas, Customer Journey Mapping, Human Centered Design
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interaction-design.org

Customer Journey Maps — Walking a Mile in Your Customer’s Shoes

Customer Journey Mapping enables you to take a “day in the life of a customer.” Here's how this tool will yield powerful insights into and intimate knowledge of what “it’s like” from the user’s angle.
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Interaction Design Foundation (IxDF)
16k followers
Design Ios
Graphic Design Tips
Ux User Experience
Customer Experience
Interaction Design Foundation
Design Thinking Process
Business Model Canvas
Customer Journey Mapping
Human Centered Design

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